Respondent's Sex
1 = Male
2 = Female

Highest Year of School Completed
97 = NAP
98 = DK
99 = NA

Type of policy
1 = A
2 = B
3 = C
4 = D

Race of Respondent
1 = White
2 = Black
3 = Othr

Region of the United States
1 = North East
2 = South East
3 = West

Number of Brothers and Sisters
98 = DK
99 = NA

Number of Children
0 = 0
1 = 1
2 = 2
3 = 3
4 = 4
5 = 5
6 = 6
7 = 7
8 = Eight or More
9 = NA

Overall level of the customer's satisfaction with their service plan
0 = No answer
1 = Very dissatisfied
2 = Somewhat dissatisfied
3 = Somewhat satisfied
4 = Very satisfied
5 = Don't know

Politness of service reps
0 = No answer
1 = Extremely well
2 = 2
3 = 3
4 = 4
5 = 5
6 = 6
7 = 7
8 = 8
9 = 9
10 = Extremely poorly
11 = Don't know
12 = Refused
13 = Not applicable

Plan on cancelling service
0 = No answer
1 = Yes
2 = No

Policyholder age
1 = 17-20
2 = 21-24
3 = 25-29
4 = 30-34
5 = 35-39
6 = 40-49
7 = 50-59
8 = 60+

1 = 0-3
2 = 4-7
3 = 8-9
4 = 10+